We are sorry to inform you that there has been a technical error with a small number of Schwalbe tubular tyre adhesive (Tubular Cement) doses of one particular production lot from 2011. We have been informed by our supplier that some doses have impurities and the glue in those so affected will possibly not have sufficient adhesive qualities. The doses concerned have production code 110509 and are exclusively in 180 g cans (see illustration above). Supplies before May 2011 are definitely not affected.
Please check your stock and ensure that adhesive with this production code is not used. You may either return to us affected stock, or dispose of it directly and let us know the quantities involved, we shall then immediately send you replacements.
If you have any further questions please contact our Customer Service representative, Mrs Kreft, who will be pleased to help you (+49 2265 10929, firstname.lastname@example.org).
We hope for your co-operation and apologise in advance for the inconvenience caused.